HP Cloud Services start with ePrint which gives a printer an email address like: myPrinter@hpeprint.com that works in the regular email system and delivers and email to the customers printer. On receipt of the email the file is printed along with any attachments like photos, word documents, spreadsheets, pdf files (the list is growing and there are limitations: max 10mb size). If you need any help (beyond the instructions below) in setting up a standard wireless connection and web services call HP Cloud Services technicians at 1 855 785 2777. Feel free to ask a technician to connect remotely to your computer to help with the setup.

The user must follow the following steps to setup the eprint service. Note that not all hp printers support eprint. When purchasing a printer at hpshopping.com look for the wireless and eprint icons. Note the steps below do not detail problem that may arise. See the troubleshooting links on the left hand side for known issues and how to handle them.

  1. Setup the printer normally with ink cartridges and paper and then connect is to your network using a wireless connection. You will need you network name and password (wepkey). Many printer use a wireless setup wizzard that helps you make the connection. At the end, the wireless light will be on solid blue and the printer will have an IP address like
  2. Next, the user will enable webservices. On many printers there is a webservices icon [fig.2 Envy 5530 panel] next to the wireless icon. It looks a bit like a bear mug. (Some printers require you to select setup in the main menu and go to a wireless or webservices submenu). At this point the print attempts to communicate with HP eprint and setupPage servers on the internet. The printer is noted by the system and an information page (fig.3) is sent back to the printer to be printed. This page contains setup instructions and a printer code (eg. 0x5467b234 )
  3. The customer opens a browser ( eg. Firefox or Internet Explorer) on his computer and goes to hpconnected.com (fig.4) the HPC website] where he creates a new account by entering his email address (as a username) and a new password. If he already has an account, he simply logs in. Note that the customer may have had an Snapfish (photo finishing) account or and Eprint Center (EPC) account at an earlier date. If so, the sytem will try to merge these accounts into the new HPconnected (HPC) account by asking the user to login to the old account first and then merge it to HPC.
  4. Once into the HPC site, the user connects on the Devices tab and click on Add Printer to get a pop up box that asks for a printer code (mentioned earlier). Once entered the system completes the registration of the print and generates a symbol on the page for his printer and a default eprint email (eg. 0x5467b234@hpeprint.com). By default anyone can access the printer from any device on the www. There is also link the user can click to create an access control list. Another link: customize email (fig.6)is usually clicked at this time in order to change the printer email to something nicer to use for the customer: 0x5467b234@hpeprint.com -> stardust8600@hprinter.com
  5. The user then opens his email program and send a new test email to his printers new email address. In this example, that would be stardust8600@hpeprint.com. It should print out within 2 or 3 minutes
  6. Setup is complete. Note that HPC also has info about the print queue (under collections) and printer apps and instant ink (under services). [fig.7,8,9 apps, print queue and instant ink screens]